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Refund Policy

At Havoc RC Funzone, we are committed to offering immersive and unforgettable experiences through our unique RC-themed activities and attractions. To ensure smooth operations and transparent customer communication, we have a clear and strict No Refund Policy. By purchasing any service, product, or entry pass from us, you acknowledge and agree to the terms outlined below.

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1. General Policy – No Refunds

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All payments made for services, passes, tickets, bookings, and products are non-refundable and non-transferable. This includes:

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  • Havoc PlayPass and activity tickets

  • Online and in-person bookings

  • Private events and group bookings

  • Workshops or training sessions

  • Gift vouchers or promotional credits

  • Merchandise, accessories, or RC models

We do not offer refunds for cancellations, no-shows, unused time slots, or customer-initiated changes of plans.

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2. Missed Appointments and Late Arrivals

 

If you miss your booked time slot, or arrive late beyond your scheduled window, we regret that we cannot reschedule or refund your session. Activities are conducted in batches and require pre-planned coordination, and late participation disrupts both the schedule and the experience for others.

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3. Rescheduling & Credits (In Rare Cases)

 

While our standard policy is non-refundable, under exceptional circumstances where we are unable to deliver the promised service due to internal faults (such as technical breakdowns, equipment failure, or staff unavailability), we may:

  • Offer rescheduling to a future date

  • Provide a credit note valid for a limited period (subject to management approval)

Such compensations are discretionary and will not apply to issues originating from the customer’s side.

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4. Weather & Force Majeure

 

All our activities are conducted indoors or in controlled environments, and are unaffected by weather conditions. Refunds will not be provided for missed visits due to natural calamities, travel delays, illness, or personal emergencies. We recommend visitors plan ahead and arrive on time for their sessions.

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5. Product Purchases & Returns

 

All merchandise sales are final. This includes RC vehicles, spare parts, kits, accessories, and souvenirs. Returns or exchanges will only be considered if:

  • The item was received in a defective or damaged condition

  • The defect is reported immediately at the time of purchase

All claims must be verified and approved by our support team on-site. No returns will be accepted after the product has been used or after leaving the premises.

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6. Promotional Offers and Coupons

 

Discounted items, offers, and PlayPasses purchased during promotional campaigns are non-refundable and non-exchangeable. These benefits are time-bound and cannot be extended, paused, or rescheduled once booked.

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7. Fraudulent or Duplicate Transactions

 

In case of any duplicate transaction due to technical errors or failed payment gateways, please inform us within 24 hours with proper proof. After verification, if applicable, we may refund the excess amount or issue a store credit.

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8. Our Rights

 

Havoc RC Funzone reserves the right to:

  • Cancel or reschedule an activity session without prior notice in unavoidable situations

  • Deny refund requests that do not comply with this policy

  • Modify or update this policy at any time, without prior notice

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9. Contact Us

 

For any concerns, clarifications, or to report a payment issue, feel free to reach out to us:

📩 Email: havocrcfunzone@gmail.com
📞 Phone: +91 95355 45654

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